Shipping policy

Tyson Coffee Shop Shipping Policy

Effective Date: 1 February 2026

At Tyson Coffee Shop, we are committed to providing a fast, reliable, and discreet delivery experience for our customers. Please carefully review our shipping policy to understand how we handle your orders and what to expect.

1. Shipping Methods and Delivery Time

1.1 Same-Day Delivery:
We offer same-day delivery for orders placed during our working hours. Orders made before the cut-off time (typically 15:00) will be processed and delivered on the same day.
Working Hours:

  • Monday to Friday: 09:30 AM to 21:00 PM
  • Saturday: 09:30 AM to 21:00 PM
  • Sunday & Public Holidays: No deliveries will be made.

1.2 Delivery Areas:
Same-day delivery is available within [insert delivery radius or regions covered, e.g., "Cape Town and surrounding areas"]. Delivery to other regions will be subject to extended delivery times and fees.

2. Discreet Packaging

2.1 Confidential Packaging:
We understand the importance of privacy, especially with cannabis products. All orders are packed in discreet, plain packaging with no indication of the contents or the sender. You can be assured that your order will arrive privately and securely.

3. Shipping Costs

3.1 Free Delivery:
We offer free same-day delivery within certain areas or for orders over a specified amount, which will be outlined on our website during checkout.
3.2 Delivery Fees:
For areas outside our free delivery zone or for smaller orders, a delivery fee will be applied based on the distance and the size of the order. The shipping cost will be calculated and displayed at checkout.

4. Order Processing

4.1 Order Confirmation:
After placing an order, you will receive a confirmation email with your order details.
4.2 Processing Time:
Orders placed within working hours will be processed and dispatched within 1-2 hours of receipt. Orders placed after business hours or on weekends may be processed the next business day.

5. Delivery Tracking

5.1 Tracking Information:
Once your order has been dispatched, you will receive an email or SMS with a tracking number (if applicable) so you can monitor the status of your delivery.
5.2 Delivery Window:
We aim to deliver all same-day orders within a 4-hour window from dispatch, but this may vary based on your location and the time of order.

6. Order Modifications and Cancellations

6.1 Order Changes:
If you need to make any changes to your order (e.g., add or remove items), please contact us immediately at [insert phone number or email] within 30 minutes of placing your order. After this time, we cannot guarantee any changes before dispatch.
6.2 Cancellations:
You may cancel your order within 30 minutes of placement if it hasn’t been processed yet. After this time, cancellations are not possible once the order has been dispatched.

7. Issues with Delivery

7.1 Failed Deliveries:
If you are unavailable to receive your order at the time of delivery, a re-delivery attempt may be scheduled or the package may be returned to us for pickup, subject to additional fees.
7.2 Missing Items:
In the unlikely event that an item is missing from your order, please contact us within 24 hours of receiving your delivery. We will investigate and resolve the issue promptly.
7.3 Damaged Goods:
If you receive a damaged item, please contact us within 24 hours with photographic evidence of the damage so we can arrange for a replacement or resolution.

8. Restrictions and Legal Compliance

8.1 Age Verification:
All cannabis products sold by Tyson Coffee Shop are restricted to customers who are 18 years or older (or the legal age for cannabis use in your region). Age verification will be required upon delivery.
8.2 Legal Compliance:
We comply with all relevant local and national laws governing the sale and delivery of cannabis products. By purchasing from us, you confirm that you are in compliance with the laws of your jurisdiction.

9. Contact Us

If you have any questions regarding our shipping policy or delivery service, feel free to reach out to us at:

Tyson Coffee Shop
Website: www.tysoncoffeeshop.co.za
Email: support@tysoncoffeeshop.co.za

By placing an order with Tyson Coffee Shop, you agree to abide by the terms outlined in this Shipping Policy.

This policy ensures that customers are informed about same-day delivery, packaging confidentiality, and the procedures around delivery and cancellations. It maintains clarity while emphasising convenience and privacy.